Go to Edit Greeting => Check Mark Holiday and Closed and Click on SaveĬlick on Play/Record and select the appropriate Welcome Greeting by selecting a. Phone System => Make sure that you select you Voicemail Phone System where Ports are associatedĪctive Schedule => Select Customer Response Solution Go to Call Management => System Call Handlers => Add Newĭisplay Name : – Customer Response Solutions Holiday Schedule: – Customer Response Schedule – Holiday ScheduleĪdd a new Schedule Detail : – Click on Add New Go to System Settings => Schedules => Add Newĭispaly Name: – Customer Response Solution ********** Configuration of Schedules like Working Hours / Non Working Hours**********Ģ. Go to System Settings => Holiday Schedules => Add Newĭisplay Name : – Customer Response Schedule – Holiday Schedule Hunt List : – Select Customer Response Solution HL from Drop DownĬonfiguration in Cisco Unity Connection: ********** Configuration of Holiday Schedule**********ġ. Route Partition => Select appropriate Route Partition based on your Calling Privileges and directory numbers. Hunt Pilot => Enter the number which should be triggered to Cisco Unity Connection Go to Call Routing => Route/Hunt => Hunt Pilot => Click on Add New Go to Call Routing => Route/Hunt => Hunt List => Add Newĭescription: – Customer Response Solution Hunt ListĬUCM Group: – Select appropriate CUCM from the Drop down list.Ĭheck Mark : – Enable this Hunt List (change effective on Save no reset required) Line Group* – Select Customer Response Solution LG from Drop Down Menu Line Group Name: – Customer Response Solution LGĪvailable DN/Route Partition: – Select voicemail ports configured
Go to Call Routing => Route/Hunt => Line Group => Add New
Cisco call manager user guide free#
If you don’t have prompts, you can create prompts from the link here : Text To Speech Free Configuration in CIsco Unified Communication Manager: ********** Configuration of Line Group **********ġ. Opening Hours Greeting + Menu Greeting in same WAV file. Integration between Cisco Unified Communication Manager and Cisco Unity Connection: –Ī.
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